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#1 is a lesson I think I have finally learned this year. Sometimes it feels good to say that someone is just not a good match for being a client.
Completely agree with all three and my favourite -
'Remember you can create only one first impression.'
Make sure every experience people have with your organisation (including the first one) wreaks of professionalism and great customer service. A few years ago I wanted to buy a particular car. I had done my homework and knew exactly what I wanted. I headed to the closest dealership ready to put in my order and spend up. The guy who (eventually) spoke to me was rude, arrogant and condescending. I told him so ...and bought my car elsewhere the same day. Even though they had 'the product' I wanted, I decided not to become their customer because of the crap service.
This is how we humans work; remember that!
Love your blog Ben!
Thanks for stopping by!
I also like what you're doing at gifter.org.
Happy holidaze!