Instigator Blog - Latest Comments in 3 Business Rules To Live By

Re: 3 Business Rules To Live By

Ben Yoskovitz — Thu, 21 Dec 2006 12:02:48 -0000

Thanks Paul, I appreciate the words of support.

Re: 3 Business Rules To Live By

paul merrill — Thu, 21 Dec 2006 08:51:07 -0000

Good stuff & a great blog.

I also like what you're doing at gifter.org.

Happy holidaze!

Re: 3 Business Rules To Live By

Ben Yoskovitz — Thu, 21 Dec 2006 01:43:53 -0000

Craig - you're absolutely right when it comes to first impressions. That's really something else I've "remembered to learn again" this year...

Thanks for stopping by!

Re: 3 Business Rules To Live By

Craig Harper — Thu, 21 Dec 2006 00:39:24 -0000

Great Post Ben!

Completely agree with all three and my favourite -

'Remember you can create only one first impression.'

Make sure every experience people have with your organisation (including the first one) wreaks of professionalism and great customer service. A few years ago I wanted to buy a particular car. I had done my homework and knew exactly what I wanted. I headed to the closest dealership ready to put in my order and spend up. The guy who (eventually) spoke to me was rude, arrogant and condescending. I told him so ...and bought my car elsewhere the same day. Even though they had 'the product' I wanted, I decided not to become their customer because of the crap service.

This is how we humans work; remember that!

Love your blog Ben!

Re: 3 Business Rules To Live By

Ben Yoskovitz — Wed, 20 Dec 2006 20:05:43 -0000

Best of luck with #3 Char. You can always look for help in some ways...outsource bookkeeping/accounting, get someone to help coach you on managing things...

Re: 3 Business Rules To Live By

Char — Wed, 20 Dec 2006 19:58:16 -0000

#3 is the one I struggle with year after year after year. Why can't I ever learn? I make a pact with myself each year, yet I just can't get that part of my business working the way I want it to.

#1 is a lesson I think I have finally learned this year. Sometimes it feels good to say that someone is just not a good match for being a client.